Shipping and Returns
All orders are shipped out within 12-48 hours of purchase. *Business Days Only
We provide excellent, reliable shipping services within the United States, Australia, New Zealand, United Kingdom, to Canada, and the rest of the world. All shipping services include tracking information.
After your order has been successfully placed, you will receive a confirmation email. Once it has been shipped, you will receive a second email and SMS containing your tracking information.
Average Shipping Times:
- United States - 6-13 working days
- Australia - 6-14 working days
- Canada - 8-16 working days
- Croatia - 8-16 working days
- Finland - 8-16 working days
- France - 7-14 working days
- Ireland - 9-16 working days
- Italy - 8-15 working days
- Luxembourg - 9-16 working days
- United Kingdom - 9-16 working days
- Germany - 9-16 working days
- Netherlands - 7-14 working days
- New Zealand - 7-16 working days
- Norway - 8-16 working days
- Spain - 7-14 working days
- Switzerland - 8-16 working days
- Sweden - 7-14 working days
- Brazil - 15-22 working days
Shipping times are only estimates and unfortunately, cannot be guaranteed.
*In some instances, delivery may be delayed depending on your country's customs. Please note, international shipping services do vary from country to country. To find out the exact services that are available, please put in your full address at check out.
**Shipping internationally does mean that you may be required to pay customs and import taxes. All international customers are responsible for the customs rates within their own country. For further information, we recommend contacting your local customs office.
Free Returns and Exchanges
If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a full refund (Returns must be in the state you received them, and in the original packaging) or receive another accessory of your choice that will be shipped to you free of charge. We believe that in order to have the best possible online shopping experience, our customers should not have to pay for return shipping. So if for whatever reason you're not happy with your purchase, just go through our easy-return process to print out a free return label - your shipping costs are prepaid.
Full refunds are given as long as a return request is communicated in under 10 days of receiving the order. Free exchanges are given as long as a return request is communicated in under 15 days of receiving the order.
Note that all seasonal items are final sale.
If your return or exchange request is beyond this time frame, please contact our support team, and they'll do everything in their power to help you out.
Easy Return and Exchange Process:
- Email customer care at firstname.lastname@example.org. If you would like a refund, request a return package that includes instructions and a return shipping label. If you would like to make an exchange, request an exchange package.
- Ship your return, including our filled-out return form.
- When we receive your return, it will be processed in under 24 hours. Once it is processed, your full refund will be given. Please note that refunds can take up to 3 business days to be returned to your account. If you're requesting an exchange, the merchandise you requested in your exchange form will be shipped immediately once your return is accepted, granted that they're in stock.
If you have any questions regarding our Shipping and Returns Policy, please contact us at email@example.com.